Privacy Policy

At SellBot AIML, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered sales chatbot service.

We are committed to protecting your data and maintaining transparency about our practices. Please read this policy carefully to understand how we handle your information.

Account Information: When you create an account, we collect your name, email address, company name, and billing information.

Product Catalog Data: We collect information about your products, including names, descriptions, prices, images, and inventory status to power the chatbot recommendations.

Customer Interaction Data: We collect conversation logs between your customers and the SellBot AIML chatbot, including messages, timestamps, and interaction patterns.

Usage Data: We automatically collect information about how you use our service, including access times, pages viewed, IP address, browser type, and device information.

Analytics Data: We collect metrics on chatbot performance, conversion rates, customer satisfaction scores, and other analytics to help you optimize sales.

We use the information we collect to:

• Provide and maintain the SellBot AIML service
• Power AI-driven product recommendations and customer interactions
• Process transactions and send billing notifications
• Generate analytics and insights for your business
• Improve and optimize the chatbot's performance
• Communicate with you about service updates and features
• Provide customer support and respond to inquiries
• Detect and prevent fraud or abuse
• Comply with legal obligations

We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction.

Encryption: All data is encrypted in transit using TLS/SSL protocols and at rest using AES-256 encryption.

Access Controls: We restrict access to personal information to authorized personnel who need it to perform their job functions.

Regular Audits: We conduct regular security audits and assessments to identify and address vulnerabilities.

Secure Infrastructure: Our services are hosted on secure cloud infrastructure with robust physical and network security measures.

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers: We may share data with third-party service providers who help us operate our business (e.g., payment processors, hosting providers, analytics services). These providers are contractually obligated to protect your information.

Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Legal Requirements: We may disclose information if required by law, court order, or government request, or to protect our rights and safety.

With Your Consent: We may share information with third parties when you explicitly consent to such sharing.

Depending on your location, you may have the following rights:

Access: Request access to the personal information we hold about you.

Correction: Request correction of inaccurate or incomplete information.

Deletion: Request deletion of your personal information, subject to legal obligations.

Data Portability: Request a copy of your data in a structured, machine-readable format.

Opt-Out: Opt out of marketing communications at any time.

Restriction: Request restriction of processing of your personal information.

To exercise these rights, please contact us at privacy@sellbotaiml.com.

We use cookies and similar tracking technologies to track activity on our service and store certain information.

Essential Cookies: Required for the service to function properly.

Analytics Cookies: Help us understand how users interact with our service.

Preference Cookies: Remember your settings and preferences.

You can configure your browser to refuse cookies, but this may limit your ability to use certain features.

We retain your information for as long as necessary to provide the service and fulfill the purposes described in this policy.

Account Data: Retained while your account is active and for 90 days after deletion.

Conversation Logs: Retained for 12 months for analytics and service improvement.

Billing Records: Retained for 7 years to comply with tax and accounting regulations.

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

We comply with applicable data protection laws, including GDPR for European users and CCPA for California residents.

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the service after changes are posted constitutes acceptance of the updated policy.