Security

At SellBot AIML, we implement industry-leading security measures to protect your data and ensure the safety of your customers. Our comprehensive security framework includes encryption, access controls, regular audits, and compliance with international standards.

We understand that trust is earned through transparency and action. This page outlines our security practices and the measures we take to safeguard your information.

Encryption in Transit: All data transmitted between your servers and SellBot AIML is encrypted using TLS 1.3 with 256-bit encryption. This ensures that customer conversations, product data, and sensitive information cannot be intercepted during transmission.

Encryption at Rest: All data stored in our databases is encrypted using AES-256 encryption. This includes customer conversation logs, product catalogs, analytics data, and account information.

Key Management: Encryption keys are managed using industry-standard key management systems with regular rotation policies and strict access controls.

Cloud Infrastructure: SellBot AIML runs on enterprise-grade cloud infrastructure with multiple layers of security, redundancy, and DDoS protection.

Network Security: Our systems are protected by advanced firewalls, intrusion detection systems, and network segmentation to prevent unauthorized access.

Continuous Monitoring: We maintain 24/7 security monitoring with automated threat detection and immediate incident response capabilities.

Regular Updates: All systems are regularly patched and updated to protect against known vulnerabilities.

Authentication: Multi-factor authentication (MFA) is required for all administrative access to SellBot AIML systems.

Role-Based Access: We implement strict role-based access controls (RBAC) ensuring team members only have access to data necessary for their functions.

Audit Logging: All access to sensitive data and systems is logged and regularly audited to detect any unauthorized activity.

Employee Screening: All employees undergo background checks and sign confidentiality agreements before accessing customer data.

Data Minimization: We only collect and store data necessary to provide our service. We do not sell or share your data with third parties.

Data Isolation: Each customer's data is logically isolated to prevent cross-contamination or unauthorized access between accounts.

Retention Policies: Customer conversation data is retained according to your account settings. You can configure retention periods or delete data at any time.

Data Portability: You can export your data at any time in standard formats. Upon account termination, we securely delete all your data according to our retention schedule.

SellBot AIML complies with international data protection regulations and security standards:

• GDPR: General Data Protection Regulation compliance for European customers
• CCPA: California Consumer Privacy Act compliance
• SOC 2: Service Organization Control 2 Type II certification (in progress)
• PCI DSS: Payment Card Industry Data Security Standard for payment processing
• HIPAA: Available for healthcare-related e-commerce (Enterprise plan)

We undergo regular third-party security audits and penetration testing to validate our security posture.

Response Plan: We maintain a comprehensive incident response plan with defined procedures for detecting, containing, and resolving security incidents.

Communication: In the event of a security breach affecting customer data, we will notify affected customers within 72 hours as required by law.

Recovery: We maintain regular backups with point-in-time recovery capabilities to ensure business continuity in case of data loss.

Post-Incident Analysis: Following any security event, we conduct thorough analysis to identify root causes and implement preventive measures.

We recommend the following security practices for SellBot AIML users:

• Enable multi-factor authentication on your account
• Use strong, unique passwords for your SellBot AIML account
• Regularly review access logs and user permissions
• Keep your e-commerce platform and plugins up to date
• Configure appropriate data retention policies for your business
• Train your team on security awareness and best practices
• Report any suspicious activity immediately to our security team
• Review conversation logs periodically for quality assurance

We appreciate the security research community's efforts to help keep SellBot AIML secure. If you discover a security vulnerability, please report it to us responsibly.

How to Report: Email security@sellbotaiml.com with details of the vulnerability. Please do not publicly disclose the issue until we have had time to address it.

What to Include: Detailed description of the vulnerability, steps to reproduce, potential impact, and any proof-of-concept code.

Our Commitment: We will acknowledge receipt within 24 hours, provide regular updates on our progress, and credit researchers (if desired) once the issue is resolved.