Conversion Analytics

Track which conversations lead to sales. Optimize your product messaging and understand what drives conversions with real data.

Real-Time Conversation Insights

See exactly what customers are asking about, which products they're interested in, and where they drop off in the buying journey.

  • Track conversation-to-sale conversion rates
  • See which products generate the most questions
  • Identify common objections and concerns
  • Monitor response times and satisfaction scores

Track What Matters

Conversation Metrics

  • • Total conversations
  • • Average response time
  • • Customer satisfaction score
  • • Most common questions

Revenue Metrics

  • • Conversion rate by conversation
  • • Revenue attributed to chat
  • • Average order value from chat
  • • Products recommended vs purchased

Optimize Based on Data

Use conversation data to improve product descriptions, answer common objections, and optimize your sales funnel.

Discover Hidden Opportunities

See which products customers are asking about but not finding, revealing gaps in your catalog or product descriptions.

Understand Customer Concerns

Identify recurring questions and concerns to improve product pages, FAQs, and marketing messaging.

Track ROI

See exactly how much revenue SellBot AIML generates with conversation-to-sale attribution.

Common questions before launch

What should ecommerce teams measure in AI chat analytics?

Useful AI chat analytics should show conversation volume, common shopper questions, products discussed, response speed, handoff volume, and the points where shoppers move closer to purchase or abandon the conversation.

How do analytics improve the assistant?

Analytics reveal gaps in product pages, policies, and catalog data. Teams can use those patterns to improve knowledge coverage, tune behavior guidance, and decide where a human handoff should happen.

Can analytics help with merchandising?

Yes. Repeated product questions can show demand for specific sizes, categories, bundles, accessories, or missing comparison details that should be easier to find on the storefront.

Is this only for support reporting?

No. The goal is sales visibility as much as support visibility: which shopper questions lead to product discovery, checkout intent, or a handoff to the team.

Related SellBot AIML workflows

Make data-driven decisions

Stop guessing what customers want. Use SellBot AIML's analytics to optimize your store based on real conversation data.