SellBot should know when to stop. Operator handoff gives the team a real workflow behind the assistant so conversations can move from AI answers into queue ownership, human follow-up, and shared inbox operations without starting over.
SellBot AiML
Merchant-controlled launch flow
Storefront ready
One panel, one workflow
Native
Handoff path
Visible
Queue state
Shared
Follow-up
What changes here
The handoff stops being a failure case. It becomes part of the product, with ownership, queue state, and enough context for a human to continue the job properly.
Best fit for
Merchants that want AI on the storefront without losing accountability when a human needs to take over.
A good handoff keeps what the shopper already asked, what SellBot already answered, and what signals triggered the escalation. Operators should inherit the thread with context rather than rediscover the problem from scratch.
The handoff only works if the team has somewhere practical to manage it. Queue ownership, views, notes, and routing are what turn handoff into an actual support or sales workflow instead of a vague promise that someone will follow up.
Not every customer stays on the page long enough for a live reply. The operator workflow matters because it gives the business a clean way to continue the conversation after the initial chat moment has passed.
Feature FAQ
It should escalate when the question becomes high-stakes, ambiguous, policy-sensitive, or likely to need judgment that the merchant does not want AI to improvise. The exact line depends on the merchant's rules and escalation guidance.
That is the point of a proper handoff workflow. The operator should be able to see the conversation context, not just receive a disconnected alert that a handoff happened.
No. It also matters for sales recovery, policy clarification, and any conversation where a real person can save a purchase that AI should not handle alone.
SellBot AiML workflow
The storefront assistant becomes more credible when the merchant can see the human path behind it. Operator handoff turns escalation into a managed workflow instead of a dead-end chatbot moment.