Web chat is still the front door. SellBot AiML handles product discovery, sizing, shipping, and policy questions on-site, then routes human handoff into the same multichannel system when the shopper needs an agent.
SellBot AiML
Multichannel conversations
Live routing
One operator workflow
On-site
Where it starts
Live
Handoff trigger
Primary
Channel role
Why this matters
Keep customer history, routing, and operator ownership together even when the conversation moves across channels.
Best fit for
Ecommerce teams handling sales, support, and escalation follow-up from one shared inbox.
The website chat experience is where SellBot already helps merchants most. It answers product questions, narrows options, and keeps the shopper moving toward checkout without forcing them into email or a contact form.
When a shopper types agent or asks for help that should move to a human, SellBot can collect contact details and keep the whole escalation state attached to the conversation instead of dropping the context.
For many merchants, the website remains the richest source of intent. The multichannel system should preserve that detail even if the follow-up later moves to SMS, social, or mobile operator handling.
Multichannel FAQ
Storefront chat captures the richest buying intent because the shopper is already on the site, looking at products, asking questions, and deciding whether to buy. That makes it the best starting point for a broader multichannel workflow.
Yes. SellBot AiML can collect contact details during handoff and route the conversation into an operator workflow so a human can continue the thread when the bot should stop.
SellBot AiML workflow
The value of multichannel is not adding more inboxes. It is keeping web chat, text, social messaging, mobile operators, and team routing inside one conversation system your business can actually manage.